At TEMGO, we are dedicated to innovation and providing our users with high-performance and reliable lithium battery solutions. To ensure worry-free use, we are pleased to offer warranties on all our products.
Warranty Coverage
This warranty is effective from the date of purchase and applies to defects or damage caused by material, craftsmanship, or performance issues, provided the product is used and maintained under normal conditions.
If any issues arise during the warranty period, we will offer repair or replacement solutions. The replacement product will be compatible with the original product and have the same or higher rated power.
| Products | Warranty Period |
|---|---|
| 12V Series Battery | 5 years (60 months) |
| Golf Cart Battery (SPCC Casing) | 5 years (60 months) |
| Golf Cart Battery (ABS Casing) | 3 years (36 months) |
| Charger | 2 years (24 months) |
Return and Refund Policy
Returns and Replacements Due to Product Quality Issues
| Product | Purchase Date | Replacement Fees |
|---|---|---|
| 12V Series (excluding 460Ah) | ≤ 3 months | Free replacement |
| > 3 months | Replacement Fee = Current Product Sale Price - (Original Purchase Price - Monthly Depreciation × Months Since Purchase) - One-Way Return Shipping Fee | |
| Golf Cart Battery (ABS Casing) | ≤ 12 months | Free replacement |
| > 12 months | Replacement Fee = Current Product Sale Price - (Original Purchase Price - Monthly Depreciation × Months Since Purchase) - One-Way Return Shipping Fee | |
| 12V 460Ah / Golf Cart Battery (SPCC Casing) | ≤ 24 months | Free replacement |
| > 24 months | Replacement Fee = Current Product Sale Price - (Original Purchase Price - Monthly Depreciation × Months Since Purchase) - One-Way Return Shipping Fee |
Monthly Depreciation Calculation: Original Purchase Price ÷ Total Warranty Months (e.g., 5 years = 60 months).
Returns Due to Personal Reasons
| Purchase Date | Return Policy |
|---|---|
| ≤ 3 months | Buyer pays for round-trip shipping |
| > 3 months | No returns accepted |
Note: The product must be returned with complete packaging, including the original box, product, accessories, and manuals. If any parts are missing, the buyer will be responsible for the corresponding loss.
Order Cancellation
Orders can be canceled free of charge within 1 hour of submission.
If the order has already been shipped or picked up, the buyer must contact the logistics company directly to refuse the package.
Warranty Limitations
The warranty does not cover:
- Improper Charging/Usage: Use of incompatible chargers, unreasonable charging configurations, or applying too high/low voltage or current.
- External Damage: Includes misuse, extreme temperatures, water ingress, short circuits, and more.
- Unauthorized Disassembly or Modification: Damage caused by unauthorized repairs, modifications, or disassembly.
- Improper Storage: Excessive discharge due to long-term non-charging (recommended to charge at least every 3 months).
- Loose Terminals: Leading to overheating or other damage.
- Improper Installation: Such as reversing the positive and negative terminals, or connecting incompatible equipment.
Non-Warranty Situations
- Normal wear and tear.
- Product loss or theft.
- Damage caused by force majeure (fire, flood, earthquake, extreme weather, etc.).
- Electrical damage caused by surges, abnormal voltage/current.
- Damage resulting from failure to install, use, or maintain the product as per the manual.
Additional Notes: Please contact TEMGO customer service before returning products and use the return label we provide. TEMGO is not responsible for products lost if returned without using the provided label. Products must be returned to TEMGO’s warehouse for inspection by our technical team before processing refunds or replacements.